Shipping & Returns

Shipping & Returns Policy

Welcome to WampumMagic! We’re so excited to help you find the perfect beads and jewelry for your collection. Below you'll find all the important details about our shipping and returns policies to make your shopping experience easy and hassle-free.

Shipping Information

Processing Time:

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • Once your order is shipped, you will receive a shipping confirmation email with tracking details so you can follow your order’s journey.

Shipping Methods: We offer a range of shipping options to meet your needs:

  • Standard Shipping: Delivery typically within 5-7 business days for domestic orders.
  • Expedited Shipping: Delivery within 2-3 business days, available at checkout for an additional fee.
  • International Shipping: Available to select countries. Delivery times and costs may vary based on your location. Please note: international customers are responsible for any customs duties, taxes, or additional fees incurred during transit.

Shipping Rates:

  • Shipping costs are calculated at checkout based on the weight of your order and the destination.
  • Free Standard Shipping on domestic orders over $50.

Lost or Damaged Packages:

  • If your order is lost or damaged in transit, please reach out to us within 5 business days. We will work with you to resolve the issue, including assisting with carrier claims when necessary.

Returns & Exchanges

At WampumMagic, we want you to be absolutely happy with your purchase. If for any reason you're not satisfied, we’re here to help.

Return Eligibility:

  • We accept returns within 30 days of purchase.
  • Items must be in their original, unused condition with all tags and packaging intact.
  • Custom or personalized items are non-returnable, unless there is a defect or mistake in the order.

How to Return an Item:

  1. Contact Us: Please email our customer support team at [your email address] to begin the return process. Include your order number and a brief description of the item(s) you wish to return.
  2. Return Instructions: We will provide you with the necessary return details and instructions.
  3. Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or we made an error in your order.
  4. Refund Process: Once we receive your returned item, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

Exchanges:

  • If you need to exchange an item, please return the original item and place a new order for the desired item. Follow the return instructions above to complete your return.

Refunds:

  • Refunds will be issued for the value of the returned items, minus any shipping charges.
  • Original shipping fees are non-refundable, unless there was a mistake on our part or the item is defective.

Customer Service:

If you have any questions, need help with a return, or just want to reach out, our customer service team is here for you! You can contact us at Lydia@WampumMagic.com.

Thank you for choosing WampumMagic. We hope you enjoy your new jewelry and beads! ✨